Policy - The Pumpkin Ladies


Welcome to my store! This has been long time coming and for those of you who have asked me for the last several years, "Where is your shop?" well, here it is! I have been selling home and seasonal d├ęcor at craft fairs and out of my home for about the last 20 years. It has been an ever-evolving process and is definitely my passion. I have wanted a store for years and I am super excited to start selling on Etsy.


I accept PayPal and all major credit cards through Etsy's direct check out. I do not accept any other forms of payment at this time.


I use USPS parcel for most items and ship within 1-3 business days unless otherwise noted on the item listing or if the item is made to order.

Free shipping when noted in item description applies to orders shipping within the continental United
States. If you are shipping to Alaska or Hawaii, you will receive an additional invoice to cover the additional expenses associated with your delivery.

If you are in a rush for an item, please feel free to contact me and I will obtain information on rush shipment fees.

Please view my refund policy regarding item damaged in shipment

I am not accepting any international orders at this time.

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 3 days of delivery

Ship items back to me within: 7 days of delivery

Request a cancellation within: 2 days of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Questions about your order?

Please contact me if you have any problems with your order.

Returns and exchange details

Please be sure to read this policy completely. I pride myself on 100% customer satisfaction on all products. If for any reason you are not satisfied, please contact me and I will do my best to rectify the situation.

Even with the most careful of packaging, things happen sometimes during shipping. If your item is damaged when you receive it, please contact us and save all packing materials so that a claim with the carrier can be filed. Most carriers require clear, concise photographs of the damaged item and in some cases may need to see it in person. Photos must be provided to seller in order to file a claim. Damaged items and photos of such must be reported within 24 hours of delivery. Failure to meet these obligations will negate any refund from the seller and buyer will assume responsibility for filing claim and obtaining refund from the shipper. Refunds for damaged items will not be given until claim has been filed and paid to the seller.

If you are not satisfied with your purchase, you must contact me within 3 days of receipt and return it within 7 days of receipt. You will be responsible for the shipping costs to return the item. Once the item is received back by me a refund will be processed. Returns made without prior contact and outside of this time frame may not be refunded or may be subject to a 20% restocking charge. This policy does not apply to custom made items, those are not returnable without prior discussion with me.

Seasonal items may be returned but must have prior approval from me and may be subject to restocking charge or credited at sales/clearance price.

Items that are made with any type of pip berry, mixed berry, berry garland, etc.. are not to be exposed to moisture of any kind and are not guaranteed as to longevity if exposed to elements.

Thank you so much for your business. I really do want all of my customers to be happy with their purchase.


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